Our Policies

1. Shipping & Delivery Policy

Order Processing and Shipping:

Pichkari Vibes partners with trusted logistics providers to ensure orders are handled carefully and delivered on time.
All products are packaged carefully to ensure they reach the customer in perfect condition.
Orders are typically processed and packed within 2–3 business days.
Delivery time depends on the customer’s location and is usually 3–7 business days within India.
Delays caused by natural calamities, national emergencies, or other unforeseen circumstances are beyond the control of Pichkari Vibes.
If a product is not delivered within 15 business days, the customer may cancel the order for a full refund. Refunds/Replacements for non-delivery are subject to verification with the logistics provider.

Delivery Charges

Free delivery for orders above ₹1,499
Delivery charges for orders below ₹1,499:
- Gurgaon: ₹60
- Rest of India: ₹100

Cash on Delivery (COD)

Report Window

The report window starts from the date of delivery.
To initiate a return or replacement, the customer must inform Pichkari Vibes via email at pichkarivibes@gmail.com within 48 hours of delivery.
After notifying Pichkari Vibes, the customer must provide a clear, continuous, unedited video of the product and packaging via WhatsApp.
Claims received after 48 hours may not be accepted.

Returns

A. Change of Mind

Pichkari Vibes arranges pickup after deducting a nominal pickup fee of ₹50 from the order value.
Alternatively, the customer may choose to receive a coupon code instead of a refund of order value. In this case, the pickup fee is waived. The coupon is valid for one year and for one-time use only.
Conditions: Products must be unused, undamaged, and in original packaging.
Products purchased on deep discounts, clearance, or special offers are final sale and cannot be returned for change of mind.

B. Damaged or Defective Products

Pichkari Vibes arranges free pickup for all customers.
Products must be in original and unused condition (except for damage occurring during delivery).
After verification, Pichkari Vibes either replaces the product (based on availability) or issues a refund equal to the value of the damaged product.

Refunds

Refunds are processed once the returned product is received and verified.
Refunds are issued to the original payment method or as a coupon code, based on the customer’s preference. Coupon codes are valid for one year and for one-time use only.
Refunds or coupon codes are issued within 3–5 working days after verification.
Shipping charges are non-refundable.

Replacement Options

Customers may request a replacement product, subject to availability.
Pichkari Vibes bears the shipping cost for delivering a replacement for a damaged product. In case the customer does not like the product and a replacement is requested; delivery charges may apply (please refer to the Returns section).
Products must be unused and in their original packaging.
The original product is picked up within 1–2 days after the request for replacement is raised.
Once the original product is received and verified by Pichkari Vibes, the replacement product is shipped to the customer.
Replacement delivery is typically completed within 3–5 working days after collection and verification of the original product.
Any price difference for the replacement product is charged or credited to the customer, as applicable.

Orders can be cancelled only if not shipped.
To cancel, the customer must inform Pichkari Vibes via email at pichkarivibes@gmail.com.
Orders cancelled before shipping are refunded/processed as a credit note valid for one year.
Once shipped, orders cannot be cancelled.
Pre-orders and made-to-order items cannot be cancelled.

This Policy is governed by and construed in accordance with the laws of India.
Any disputes arising in relation to this Policy, the use of the website, or purchase of products are subject to the exclusive jurisdiction of the courts at Gurgaon, Haryana.